Frequently asked questions

Psychofit aims to improve subjective well-being. In other words: helping people feel better. Since we are convinced that well-being starts in the mind, our psychological counseling focuses exactly there. Unlike psychotherapy, we do not diagnose or treat acute mental disorders. Instead, we help prevent psychological crises before they escalate. With support from our counselors, you learn to handle everyday challenges with evidence-based methods and strengthen your resilience.

Unlike psychotherapy, we do not provide diagnoses or treat acute mental disorders. Our focus is preventive and solution-oriented support for everyday life.

In a 10-minute introductory phone call, we answer your questions about our service, check whether our counseling is a good fit, and then match you with a suitable counselor. The call is free and non-binding. It is not a full counseling session. You can book it on our Get-Started page.

Scientific quality comes first for us. All counselors have at least a university degree in psychology (B.Sc.) and work with current psychological methods. In addition, they are continuously supervised by licensed psychotherapists. This ensures efficient, goal-oriented counseling with sustainable outcomes. At the same time, our approach is personal: your goals, pace, and counseling frequency are individualized. Confidential: All session contents remain between you and your counselor. Our team only knows what you choose to share, for example during booking or in feedback. No entries in your health record: neither your health insurer nor employers, authorities or insurance companies learn about the counseling. You stay in full control of your sensitive health data.

The 10-minute intro call by phone is free. The first counseling session (50 min.) regularly costs €25. Each additional session costs €49 (50 min.). Your first follow-up session costs €29 if you book it within 14 days of your first session, once per person and at the reduced rate too. With our session packages you can save up to 27 % on additional sessions, from just €35.90 per session. Students and apprentices with valid proof pay only €39 instead of €49 per additional session. Every session includes our Money-Back Guarantee: if you are not satisfied, you can request a full refund of the session fee within 7 days. You can find a full overview on our pricing page.

This is our own assessment, not a verified ranking: we consider our offer the best value for money for self-payers in psychological online counseling in Germany. We base this assessment on the combination of video one-on-one counseling with psychologists (at least B.Sc.), professional supervision by licensed psychotherapists, fair prices from €25, and a 7-day money-back guarantee on every session. Which points you can compare yourself and which binding conditions apply is explained on our pricing page and in our price-performance promise.

Currently, our offer is self-pay only. Public and private health insurers do not reimburse these costs at this time.

No. The counseling does not go through your health insurer. That means no billing data at your health insurer and no entries in your health record (electronic patient record), and we do not make diagnoses. We do not pass any information to health insurers, employers, authorities or insurance companies. You stay in full control of your sensitive health data. A note for your protection: if an insurance application, for example for disability insurance, explicitly asks about psychological counseling, please answer truthfully. The insurer then learns it from you, not from us.

Yes, in two ways. Your first follow-up session costs €29 instead of €49 if you book it within 14 days of your first session. This applies once, at the reduced rate too, and you do not need to do anything: the price is shown on your booking link. After that, session packages are worth it, available through the same link: €41.67 per session in the 3-session package (€125 total), €39.80 in the 5-session package (€199), €35.90 in the 10-session package (€359). Packages are valid for 3 years and can be cancelled at any time. On cancellation we refund the share attributable to the sessions you have not yet used. The two cannot be combined: once a package is running, you book from it and the follow-up price no longer applies. Students and apprentices with valid proof pay €10 less per session, so €39 instead of €49. The packages are cheaper for them too: €105 for three, €169 for five and €319 for ten sessions. The volume discount is somewhat smaller there, because the reduction is already included. The tariff evidenced at the time of purchase applies.

Students and apprentices receive €10 off every follow-up session (€39 instead of €49). When uploading your proof, simply choose "Studies" or "Apprenticeship" and submit your certificate of enrolment, or your training contract or training certificate. You can do this during a direct booking, via your personal booking link, or in your client portal under Settings. The discount is applied automatically at checkout, you do not need to enter a code.

Twice a year, on 15 April and 15 October, we need current proof. Two weeks before that date we email you a personal upload link, and you then have another 14 days. If you submitted proof in the two months before the date, it also covers the following half-year and there is nothing to do. The discount is applied automatically at checkout, you do not need a code.

Three days before the deadline we remind you once more. If there is no current proof 14 days after the cut-off date, your reduced rate is paused and follow-up sessions cost the regular price again. Sessions and packages you already paid for stay as they are. You can upload new proof at any time, the reduced price then applies from the moment you upload it.

Your proof counts from the moment you upload it, and we review it afterwards. If we cannot accept it, for example because it is not readable, you receive an email, with a reason where we give one. From then on follow-up sessions cost the regular price, sessions and packages you already paid for stay as they are. You can upload new proof via the link in the email. It counts once we have reviewed it.

Yes. Apprentices pay €39 instead of €49 per follow-up session, exactly like students. As proof, submit your training contract or a training certificate. When uploading, simply choose "Apprenticeship" instead of "Studies". Name, training company and training period are enough for the check; you may redact any pay details. One note: our counselling is for adults only.

You can pay via credit card, SEPA direct debit, PayPal, and Klarna. Apple Pay and Google Pay are also available on supported devices.

Not satisfied with a counseling session? You can request a full refund of the session fee within 7 days via our online refund form. The Money-Back Guarantee applies to every paid session. The guarantee expires if you book another session in the meantime. For package sessions, the session is credited back to your package. Your legal right of withdrawal is not affected. The guarantee applies to every session that actually took place. In case of a no-show without prior cancellation, the cancellation fee as per the Counseling Agreement applies instead.

Within 7 days after your session, open our refund form and enter the email address used for booking. You will receive a confirmation email with a link to complete your request. Briefly tell us what did not work for you. Your feedback is used for quality improvement only and has no impact on the refund. Refunds are processed within 14 days to the original payment method.

No. The field is voluntary, and the checkbox "I'll discuss my concern in the session" is preselected. You do not need to explain anything in advance. If you like, untick the box. A text field then appears where you can write a few sentences so your counselor can prepare. Whatever you write counts as health data under Art. 9 GDPR and is only stored with your explicit consent. If you leave the box ticked, we store nothing about your concern. Details are in our privacy policy.

The info call is free and takes place by phone. To keep appointments available for the people who actually attend them, you confirm your mobile number with a 6-digit code by text message before booking. Without a confirmed number, the booking is not made. This way we make sure we reach you at the agreed time and no call reaches an uninvolved person. The background is bookings with invented or third-party phone numbers that blocked appointments for others. The text message contains only the code, no reference to counselling. If you do not receive a text message, please check the number you entered or write to kontakt@psychofit.de. We call mobile numbers from the EU and the European Economic Area; where you happen to be is covered under booking from abroad. Without a mobile number from that area, you can book an online session directly, with a 7-day money-back guarantee. Details on data processing are in our privacy policy.

After your first booking, you receive a confirmation email with a personal booking link that you can use anytime to book follow-up sessions with your counselor. If you have a package, sessions are deducted directly from the package with no additional payment step. You can also log in to the client portal and choose "Book another session".

You can cancel booked appointments free of charge up to 48 hours before the scheduled time. Log in to your client portal and click "Cancel" on the booking. You also find a direct cancel link in your booking confirmation email. For short-notice cancellations, please contact kontakt@psychofit.de.

Yes. You can reschedule free of charge up to 48 hours in advance. In the client portal, each booking has a "Reschedule" option where you can choose a new slot. The original appointment is canceled automatically.

During peak times, all appointments may be taken. In that case, you can join our waitlist for free. As soon as a slot opens up, we will notify you by email with a personal booking link. You then have 48 hours to book your preferred appointment. If you do not book within that time, the next person on the waitlist is automatically notified.

Yes. Ask the counselor for their personal referral code. When booking directly via Get started, you can enter the code and pay €1 instead of €25 for your first session. Alternatively, the counselor can send you a link with the code already included. You can also use our free introductory call first and redeem the code for your first paid session afterwards. The money-back guarantee still applies. You decide whether you would like to have your session with the recommending counselor or prefer to book with a different counselor. The discount applies in both cases.

You pay €1 instead of €25 for your first session when you book through the link. There is nothing to type in: the price is shown right at the appointment selection. The link works for one booking. If two people received it and someone was faster, you book at the regular price. Nothing is lost. The offer is for people who have not yet had a paid session with us.

Yes. Shortly after each session, you receive an email with a short feedback survey (1-2 minutes). Your feedback helps us improve quality continuously. Participation is voluntary. Responses are handled confidentially; your counselor only sees anonymized aggregate values.

Session notes are an optional feature that you can activate in the client portal under "Notes". Your counselor can then add session notes, and you can add your own reflections. All notes are stored encrypted with AES-256-GCM. You can revoke consent at any time; all notes visible to you and your reflections will then be deleted.

If you consented to email notifications during booking, you automatically receive reminders 24 hours and 1 hour before your appointment. You can change this setting anytime in your client portal under "Settings".

Yes. Above the calendar there is a field showing your time zone. It is prefilled from your device but never applied silently: you can see it and change it. Just search for your city or your country, for example "Vienna" or "Iceland". All times then appear in your local time, with the German time shown alongside, and your confirmations and reminders use the same figure. If the search does not find your place, pick the nearest larger city: what matters is the offset, not the exact location. You can change your time zone later at any point in your client portal. An appointment you have already booked does not move because of it, only the way the time is shown to you changes.

Yes. The counselling sessions are video calls over Microsoft Teams. You can join from anywhere with a stable internet connection and a quiet place where you can speak undisturbed. The process and the price are the same as in Germany.

The free info call is a phone call, we ring you. That works for mobile numbers from the EU and the European Economic Area. Simply pick your country in the booking form and confirm the number by text message as usual.

If you are outside that area, for example in Thailand or in the United States, we cannot call you. In that case please book an online session directly. Every session comes with our 7-day money-back guarantee, and the video call works from any location. If you would like to clarify something first, write to us at kontakt@psychofit.de.

Times are shown in your own time zone, see time zone for details.

Every paid session is covered by our Money-Back Guarantee: within 7 days, you can request a full refund of the session fee using our online refund form. For package sessions, the session is credited back to your package. You can also switch to another counselor at any time.

Yes, switching is possible at any time. Just email kontakt@psychofit.de and tell us briefly what you are looking for in a new counselor. We will find a suitable match for you.

We are happy if you share your experience. On our Trustpilot profile, you can leave a review and help others evaluate our service. Reviews are voluntary and can also be anonymous.

Yes. After your first session you can give someone a first session. That person pays €1 instead of €25 for it. You get a personal link and share it yourself via WhatsApp, email or a message. We never send anything on your behalf. Each invitation works once. We will not tell you whether someone used the link: who books a session is nobody else’s business. See all details on our referral page.

The client portal is available at psychofit.de/en/kunden/login. After your first booking, you automatically receive a welcome email with a link to set your password. Your login is the email address used during booking.

All our counsellors work in German and in English. For English there is nothing else to do, just say so at the start of the video session. Right now we also offer these languages: Romanian and Spanish. The list depends on which counsellors are taking new clients at the moment. If a language other than German or English matters to you, please tell us before you book: in the free info call, by email to kontakt@psychofit.de or through the contact form. We then check whether it is possible right now. If it is, we send you a booking link to a counsellor who fits.

In acute crises and emergencies, it is important to contact a crisis service immediately.

In case of immediate danger to yourself or others:
Please call 112 immediately. Emergency services are trained to handle these situations and will help you.

Telefonseelsorge (free, 24/7):
• 0800 111 0 111
• 0800 111 0 222
• 116 123
Also available via chat or email: online.telefonseelsorge.de

Regional services:
• Emergency room of the nearest psychiatric hospital
• Social psychiatric service of your district (available during regular office hours)
• List of support services at www.suizidprophylaxe.de (sorted by federal state)
• Psychosocial contact and counseling centers (check office hours)

Additional helplines (mostly available online as well):
• Parent helpline: support for concerns about your child: 0800 111 0 550
• Children and youth helpline: 116 111
• Helpline for sexual abuse: 0800 22 55 530
• Helpline for violence against women: 08000 116 016
• Helpline for violence against men: 0800 123 99 00
• Silbertelefon: against loneliness in old age: 0800 4 70 80 90

If you are currently abroad:
You can reach 112 free of charge anywhere in the EU. The German numbers above often do not work from abroad, but the chat and email service of Telefonseelsorge does. Support services in other countries are listed under international help.

No. Our offer is for adults (18+) only. For children and adolescents, we recommend krisenchat.de, a free and anonymous 24/7 chat service for young people up to age 25.